Shipping Policy

Website: gennecessential.com
 Effective Date: Dec-24-2025

1. Shipping Coverage

• We ship nationwide across Pakistan.
  
  

• Currently, we do not offer international shipping.
  
  

2. Order Processing & Dispatch

• Orders are processed & picked for dispatch within 1–2 business days (excluding weekends and public holidays).
  
  

• If we cannot dispatch your order immediately (e.g. due to stock issues), we’ll notify you via email/SMS with an estimated dispatch date.
  
  

3. Shipping Charges & Free Shipping

• Enjoy free delivery on all orders today. If we update our shipping policy or introduce a minimum order for free delivery in the future, the final amount will always be visible at checkout.

  
  

4. Delivery Times (Estimated)

• For major cities (e.g. Karachi, Lahore, Islamabad, etc.): delivery typically arrives within 2–5 business days after dispatch.
  
  

• For remote areas: delivery may take up to 6–8 business days, depending on courier infrastructure and local conditions.
  
  

• These are estimates — external factors (weather, courier load, holidays) may cause delays.
  
  

5. Courier Partners & Tracking

• We partner with reliable domestic courier services for delivery.
  
  

• Once your order ships, we will send you a tracking number via email or SMS so you can follow your package.
  
  

• From the moment we hand over the parcel to courier, tracking — and responsibility for delivery — transfers to them.
  
  

6. Cash-on-Delivery (COD) & Payment Methods

• COD may be offered depending on your delivery area.
  
  

• For COD orders, we may require confirmation/verification before dispatch to avoid fake orders or order cancellations.
  
  

7. Delivery Issues, Delays & Failures

• If you don’t receive your order within the estimated time, contact our support with your order number — we’ll investigate with our courier partner.
  
  

• If delivery fails due to incorrect address, receiver unavailability, or refusal to accept, the parcel will be returned to us. Additional re-delivery charges (if any) will be borne by the customer.
  
  

• We are not responsible for delays or failures caused by the courier, natural events, or acts beyond our control.
  
  

8. Order Cancellation & Modifications

• You may cancel or modify your order only before dispatch.
  
  

• Once the order is shipped, changes or cancellations are not possible; you’ll need to follow our Returns & Refund Policy (if applicable).
  
  

9. Returns & Exchanges (If Applicable)

• If you receive a damaged or incorrect item, report the issue within 2 days of delivery with clear photos/videos and order number.
  
  

• We’ll review and — if valid — offer replacement or refund as per our Returns Policy.
  
  

10. Contact for Shipping-Related Queries

For any shipping questions or concerns please contact us.